Getting Started With Your GEM Wearable
Getting Started With Your GEM Wearable
Your complete guide to unlocking real-time energy insights and optimizing your wellness journey.
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Quick Start Guide
Step 1: Unboxing Your GEM
Carefully unpack your GEM device and verify all components are included: GEM wearable, charging cable, and quick start guide.
Your E4L GEM Wearable includes:
- GEM wearable device
- USB charging cable
- Quick start guide
If any components are missing or damaged, please contact us at https://help.e4l.com
Step 2: Charging Your Device
Connect the charging cable to your GEM and plug it into a USB power source. A full charge takes approximately 2 hours.
Charging Steps:
1. Connect the USB charging cable to the charging port on the back of the GEM.
2. Plug the other end into a USB power source (wall adapter, computer, etc.).
3. The LED indicator will be red while charging.
4. When fully charged, the LED will be Green. If the light stays red after 2 hours, disconnect and reconnect the GEM, the light will turn green.
Battery Life & Information:
A full charge takes approximately 2 hours and provides up to 3 days of continuous use, depending on your settings.
For optimal battery life, avoid exposing your GEM to extreme temperatures and charge it before the battery is completely depleted.
Step 3: Wearing Your GEM
Place the GEM on your wrist with the sensors touching your skin. Adjust the strap for a firm comfortable fit. The GEM should be making contact with your skin, while not being restrictive in any way.
Proper Placement & Fit:
1. Place the GEM on your wrist with the sensors facing your skin.
2. Position it about one finger-width above your wrist bone.
3. Adjust the strap so it's snug but comfortable - not too tight or too loose.
4. The GEM should stay in place during normal movement but shouldn't leave marks on your skin.
Important Advisory
For consistency of readings use the same wrist each time.
GEM Wearables are splash proof. Do not submerge your GEM.
Step 4: Download the App
Download the E4L GEM app from the App Store or Google Play Store and create your account.
Download Instructions
1. Visit the App Store (iOS) or Google Play Store (Android).
2. Search for "E4L GEM" or scan the QR code on your quick start guide.
3. Download and install the app.
4. Open the app and create an account or log in with your E4L account if you already have one.
5. Complete your profile with basic information for more personalized insights.
Requirements
The app requires iOS 12.0+ or Android 8.0+ and Bluetooth 4.0 or higher.
Step 5: Connect Your GEM
Open the app and follow the on-screen instructions to pair your GEM device via Bluetooth.
1. Pairing Steps
1. Ensure your GEM is charged and within 30 feet of your phone.
2. Enable Bluetooth on your phone.
3. Open the E4L GEM app and log in with your email address and password
4. Tap "Add Device" on the home screen.
5. Follow the on-screen instructions to complete the pairing process.
6. Double press the GEM button if you think Bluetooth is turned off
7. Once connected, the app will confirm the connection.
2. Update Firmware (important)
Please follow these steps to download the latest Firmware on to your device:
1. Ensure the GEM is connected to the app (you will see a battery charge % next to a blue Bluetooth icon on the app's Home screen.
2. Go to your Profile (top left icon)
3. Select your GEM to go to the Manage Device screen
4. Select Update Firmware. The update will take a few minutes and your GEM will restart. The app will clearly indicate when the process is complete.
The latest Firmware is 4.5.6
GEM Button Functions
Once your Firmware is updated the GEM button will only be used tu torn Bluetooth On and Off
One short press will display a light sequence:
Blue/Red - Bluetooth is now OFF
Blue/Green - Bluetooth is now ON
Step 6: View Your First Data
Once connected, your GEM will begin collecting data. View your first energy readings in the app dashboard.
Dashboard & Data Updates
After connecting your GEM:
1. The GEM will immediately begin collecting data.
2. Initial readings will appear on your app dashboard within 1-2 hours.
3. Your dashboard will display:
- Main Emotional Transformation
- Vitality Energy
- Emotional Strength
- Sleep Efficiency
4. Tap on any metric to view more detailed information and historical trends.
5. The initial pulse reading may take a few hours to complete and display in the app.
6. The GEM app must be connected to the internet (via Wi-Fi or mobile data) to process the data it receives from your GEM.
Understanding Readings
The GEM uses advanced biometric sensors to measure subtle energy fields and physiological responses. Your first readings establish a baseline that will help track changes over time.
Vitality Score: Generated once every 24 hours and updated daily. Only one vitality reading is displayed per day.
Emotion Scores: Updated with every successful pulse reading, reflecting real-time emotional trends.
Bluetooth and Connectivity
Once GEM is paired, it does not require continuous Bluetooth.
The Protect cycle runs automatically and stores data offline.
Data sync occurs the next time Bluetooth reconnects (recommended daily).
Correct functions require Bluetooth to be ON during program use.
GEM Wearable Functionality
Deep dive into the functions of your GEM and how to best utilize the GEM Wearable within the app daily.
DETECT and CORRECT are included with your GEM purchase. PROTECT is available by subscription.
DETECT
Detect Details
Your GEM uses advanced pulse-wave analysis. Pulse Readings are taken every 15 minutes.
Main Emotional Transformation
Highlights the key emotional theme currently relevant for you. Use on-demand corrections to support your emotional transformation.
1. Shows state from latest successful reading
2. History: Top 3 Emotions, 7 Days or 30 Days
Vitality Score
Vitality Score:
This updates once daily at 6:00 a.m., reflecting the average of all successful pulse readings over the previous 24 hours.
It is essentially a snapshot of your “battery charge” as you start your day.
A score of 75 or higher indicates excellent energy reserves.
A lower score suggests your body may benefit from more rest or restorative activities.
Emotion Score
Measures your ability to process and manage emotions effectively
1. Updated with every successful reading
2. GEM attempts pulse readings every 15 minutes; only successful readings are used
3. History: Two views are available. The Daily view shows how your emotional score shifted throughout the day. The weekly view shows a daily average to see how your score shifted throughout the week.
Sleep
*This feature is currently in beta testing and is currently only measuring sleep quantity at this time. Sleep scores can take several days to display correctly as they need time to establish a baseline.
Reflects the effectiveness and restorative quality of your sleep. Wear your GEM during sleep to gain insights into your sleep quality, energy restoration, and circadian rhythms. Receive recommendations for better rest.
CORRECT
Correct Details
The Correct feature allows users to run energetic support programs when needed.
These programs deliver targeted supportive information through light and magnetic fields to harmonize the body-field.
How to Run a Correct Program:
Open the E4L GEM App → Correct section. Choose a category and select a program. A confirmation will be shown on the app. The information is transmitted through the GEM for 1 minute.
Although each Correct program runs for only about a minute, its energetic influence continues to resonate in the body-field, often supporting balance and clarity for hours afterward. We suggest waiting 10-15 minutes before running a new program to allow the body the integrate the information.
Energy
1. Energize: quick uplift in alertness and stamina.
2. Recharge: restore depleted energy, supportive after stress or exertion.
Focus
1. Creativity: unlock imagination and flow for fresh ideas.
2. Learning: sharpen focus and memory for easier absorption.
3. Deep Work: sustain calm, laser-sharp concentration for longer sessions.
Relax
1. Chill: release stress and tension, emotional balance.
2. Meditate: deepen mindfulness and inner awareness.
3. Sleep: prepare body and mind for rest, improve sleep onset and quality.
Emotions
Use these on-demand corrections to support your main emotional transformation.
1. Courage: support self-confidence and resilience.
2. Gratitude: foster appreciation and positivity.
3. Connection: enhance empathy and relational openness.
4. Decisiveness: support clarity and determination in decision-making.
5. Faith: strengthen trust and inner alignment.
Additional corrections being added soon.
Environment
1. EMF: support the body’s resilience to electromagnetic exposure.
2. Air Travel: reduce jet lag, fatigue, and environmental stress from flying.
PROTECT
Protect Details
Protect is a monthly subscription available through the E4LGEM app
Protect operates quietly in the background, delivering continuous bioenergetic balancing through light and magnetic fields.
It functions as a 24-hour energetic alignment system, running automated cycles that synchronize with the body’s natural rhythms.
Protect includes three core cycles:
- Traditional Chinese Medicine (TCM) Cycle
- Emotional Balancing (from Pulse Data) (coming soon)
- Circadian Rhythm Cycle
Each provides a distinct but complementary form of support. The entire protect program runs automatically for 15 seconds every hour, on the hour.
TCM Cycle
Runs according to Traditional Chinese Medicine’s 24-hour organ clock. Each organ system is supported during its peak energy time.
3:00 – 4:00 → Lung Meridian — Supporting breath & new beginnings
5:00 – 6:00 → Large Intestine Meridian — Releasing what no longer serves
7:00 – 8:00 → Stomach Meridian — Nourishing & grounding
9:00 – 10:00 → Spleen Meridian — Building energy & clarity
11:00 – 12:00 → Heart Meridian — Opening to joy & gratitude
13:00 – 14:00 → Small Intestine Meridian — Sorting & integrating
15:00 – 16:00 → Bladder Meridian — Flowing & adapting
17:00 – 18:00 → Kidney Meridian — Storing energy & building reserves
19:00 – 20:00 → Pericardium Meridian — Protecting the heart & intimacy
21:00 – 22:00 → Triple Warmer Meridian — Regulating energy & releasing stress
23:00 – 00:00 → Gallbladder Meridian — Decision-making & courage
1:00 – 2:00 → Liver Meridian — Planning & visioning
Circadian Rhythm
Supports natural daily rhythms of sleep, activity, and energy. By supporting this cycle, it ensures the body receives the right type of support at the right time of day, complementing both TCM cycle and emotional balancing.
Midnight – 5 am → Sleep
7 am – 8 am → Day
9 am – Noon → Energy
6 pm – 8 pm → Chill
8 pm – 10 pm → Night
10 pm – Midnight → Sleep
If your schedule does not align with this pattern, please turn the Circadian Rhythm off in the Protect Setting on the E4LGEM app.
Master Your
Energy & Emotions
Why mastering your emotions is key to experiencing more energy. Learn how to use GEM's features to understand your 13 emotional patterns, receive on-demand energy support, and get 24/7 personalized energy protection.
Frequently Asked Questions
1. Getting Started
What is Included in the Box?
Box contents:
GEM wearable device
USB charging cable
Quick start guide
If anything is missing or damaged, contact support at help.e4l.com
How do I charge my GEM?
Charging steps:
Connect the USB charging cable to the port on the back of the GEM
Plug the other end into any USB power source (wall adapter, computer, etc.)
Red LED means charging
Green LED means fully charged
Timing:
Full charge takes about 2 hours
Provides up to 3 days of use
Tips:
Avoid extreme temperatures
Charge before the battery fully depletes
If the light stays red after 2 hours, disconnect and reconnect — it should turn green
How long does a full charge take?
A full charge takes approximately 2 hours and provides up to 3 days of continuous use, depending on your settings and the number of on-demand corrections one runs on a daily basis.
How do I wear the GEM correctly?
Positioning:
Place the GEM on your wrist with sensors facing your skin
Position it about one finger-width above your wrist bone
You can wear your GEM at the top or bottom of your wrist. Some users wear it around their ankle.
Adjust the strap so it's snug but comfortable — not too tight or loose
Key points:
The GEM should stay in place during movement but not leave marks
Use the same wrist each time for consistent readings
Wear it as much as possible, except when charging or showering
Is the GEM waterproof?
The GEM is splashproof but should not be exposed to water or submerged. Remove it before showering or swimming.
How do I download and set up the app?
Download:
Visit the App Store (iOS) or Google Play Store (Android)
Search for "E4L GEM" or scan the QR code on your quick start guide
Download and install the app
Setup:
Open the app and create an account using the email used when purchasing the GEM (or log in if you have an existing E4L account)
Complete your profile for more personalized insights
Update the GEM Firmware:
Log into the app, pair your GEM from the app's main screen.
Tap on your Profile (top left icon) - Manage Devices - Select your connected Device - Select Update Firmware.
Requirements:
iOS 12.0 or higher
Android 8.0 or higher (we have identified connectivity issues with some Android phones and a fix is in process)
Bluetooth 4.0 or higher
How do I pair my GEM via Bluetooth?
Pairing steps:
Make sure your GEM is charged and within 30 feet of your phone
Enable Bluetooth on your phone
Open the E4L GEM app and log in
Tap "Add Device" on the home screen
Follow the on-screen instructions
Double press the GEM button if Bluetooth seems off
The app will confirm when connected
Troubleshooting: If your phone won't connect:
Delete and reinstall the app
Tap "Allow" on all permission pop-ups
Place GEM on the charger (red light turns on)
Press and hold the side button for 20 seconds
Wait 1 minute for the GEM to restart
Try connecting again
How do I update the firmware?
Firmware update steps:
Make sure the GEM is connected to the app (you'll see a battery percentage and blue Bluetooth icon on the home screen)
Go to your Profile (top left icon)
Select your GEM to open the Manage Device screen
Select "Update Firmware"
Wait a few minutes — your GEM will restart automatically
The app will confirm when the process is complete
The latest Firmware is 4.5.6
Can I use GEM without a smartphone?
You need a smartphone or iPad for:
Initial setup and pairing
Viewing your readings and scores
Sending Correct programs to the GEM
Firmware updates
The GEM can run independently after pairing — the Protect cycle continues and data is stored for up to 48 hours. But without a smartphone, you wouldn't be able to access your insights or use on-demand corrections.
Short answer: A smartphone or iPad with internet connectivity is required for setup and full functionality.
2. Understanding Your Readings
What does the Main Emotional Transformation show?
The Main Emotional Transformation highlights the key emotional theme currently relevant for you.
How it works:
Shows state from your latest successful pulse reading
Updated with every successful reading (taken every 15 minutes)
Updated information requires a Bluetooth connection between the GEM and E4LGEM app
Use on-demand corrections to support your emotional transformation
History views: (currently being updated)
Top 3 emotions over the past 7 days
Top 3 emotions over the past 30 days
How often does the Vitality Score update?
The Vitality Score updates once daily at 6:00 a.m.
How it's calculated:
Reflects the average of all successful pulse readings over the previous 24 hours
Think of it as a snapshot of your "battery charge" as you start the day
Interpreting your score:
75 or higher = excellent energy reserves
Lower scores suggest your body may benefit from more rest or restorative activities
What is Emotional Strength and how is it measured?
Emotional Strength measures your ability to process and manage emotions effectively.
How it works:
Updated with every successful pulse reading
GEM attempts pulse readings every 15 minutes
Only successful readings are used
History views:
Daily view: shows how your emotional score shifted throughout the day
Weekly view: shows a daily average to see how your score shifted throughout the week
How does Sleep Efficiency work?
Sleep Efficiency reflects the effectiveness and restorative quality of your sleep.
What it measures:
Sleep quality
Energy restoration
Circadian rhythms
How to use it:
Wear your GEM during sleep
Receive recommendations for better rest
Note: This feature is currently in beta testing and only measures sleep quantity at this time. Sleep scores can take several days to display correctly as they need time to establish a baseline.
How long until I see my first readings?
Timeline:
Initial readings appear on your dashboard within 1-2 hours
The initial pulse reading may take a few hours to complete and display
What you'll see first:
Main Emotional Transformation
Emotional Strength
Vital Energy (daily 6am)
Sleep Efficiency (once a baseline sleep pattern is established)
Requirements:
The GEM app must be connected to the internet (Wi-Fi or mobile data) to process data from your GEM
Your first readings establish a baseline that helps track changes over time
Does GEM need continuous Bluetooth to track data?
No. Your GEM does not need to stay connected to your phone continuously.
What works without Bluetooth:
Protect cycle runs automatically and stores data offline
GEM continues collecting pulse readings
Built-in memory stores up to 48 hours of data
What requires Bluetooth:
Calculating your scores in the app
Sending Correct programs to the GEM
Syncing stored data (recommended daily)
Syncing tip: Turn Bluetooth off on your GEM and phone at night. In the morning, turn it back on and place the GEM near your phone while you get ready. Data transfer can take a few minutes to over an hour depending on how long the GEM was disconnected
Accuracy and Results
How accurate are the emotional readings?
The GEM uses advanced biometric sensors and proprietary algorithms to provide highly accurate readings. The more consistently you wear your GEM, the more accurate its personalized insights become over time.
What factors affect reading accuracy?
Proper positioning on your wrist (one finger-width above wrist bone)
Consistent skin contact
Wearing the GEM on the same wrist each time
Wearing it consistently throughout the day
How long until I see meaningful patterns?
Initial Emotional Score readings appear within 1-2 hours
Vitality Score is updated every 24 hours at 6am
Sleep scores can take several days to establish a baseline
Emotional trends become clearer over 7-30 days of consistent wear
3. Core Features: Detect, Correct, Protect
Detect
How does the pulse reading work?
The GEM uses advanced pulse-wave analysis, similar to pulse diagnostics in Traditional Chinese Medicine (TCM).
How it works:
Pulse readings are taken every 15 minutes
The sensors on the underside of the GEM detect your pulse through skin contact
The lights facing your skin flash briefly during each reading
Requirements:
GEM must be in contact with your skin
Readings happen automatically when skin contact is detected
How often are pulse readings taken?
Pulse readings are taken every 15 minutes
Why isn't my reading updating?
Troubleshooting steps:
Close and re-open the E4L GEM app
Check that Bluetooth is on for both your phone and GEM
Wait — data transfers can take longer depending on your connection and the amount of data being transferred
Common causes:
GEM was off your wrist (showering, charging) and missed a pulse reading
GEM was disconnected for several hours — the app will download and refresh each reading one after the next as information is received
Good to know:
There isn't a manual refresh button
Pulse readings happen on schedule when skin contact is detected
The app displays the last successful measurement on the home screen
Can it be updated manually?
Detect Mode works through pulse wave analysis (similar to pulse diagnostics in TCM) and updates automatically. Pulse readings take place every 15 minutes.
There isn’t a manual “refresh” button — pulse readings take place according to a set schedule when skin contact is detected.
Correct
What categories of Correct programs are available?
Categories & Program Overview
Energy:
Energize – quick boost of alertness and stamina.
Recharge – restores depleted energy
Focus:
Creativity – enhances inspiration and divergent thinking.
Learning – improves retention and clarity.
Deep Work – supports sustained focus
Relax:
Chill – reduces stress and tension.
Meditate – deepens mindfulness.
Sleep – prepares body and mind for rest
Emotions: Faith, Connection, Gentleness, Decisiveness, Focus, Trust, Presence, Relaxation, Openness, Joy, Awareness, Courage
Environment:
EMF – supports resilience to environmental exposure.
Air Travel – balances stress from flying and time zone changes.
How long does each Correct program run?
Each Correct program runs for 1 minute.
Key points:
The program runs once when you press it in the app
It does not repeat automatically
To run it again, re-select the program in the app
Lasting effect: Although each program runs for only about a minute, its energetic influence continues to resonate in the body-field — often supporting balance and clarity for hours afterward.
Can I run multiple programs back to back?
Run each program individually. Wait for a program to be completed before sending the request for th next one through the app.
How long should I wait between Correct sessions?
Wait at least 10-15 minutes before running a new program.
Why:
Gives your body time to integrate the supportive information
Allows you to tune into how your body responds
Protect
What is Protect and how does it work?
Protect is a monthly subscription available through the E4L GEM app.
How it works:
Operates quietly in the background
Delivers bioenergetic balancing through light and magnetic fields
Functions as a 24-hour energetic alignment system
Runs automated cycles that synchronize with your body's natural rhythms
Runs automatically for 15 seconds every hour, on the hour
Three core cycles:
Traditional Chinese Medicine (TCM) Cycle
Emotional Balancing from Pulse Data (coming soon)
Circadian Rhythm Cycle
Each cycle provides distinct but complementary support.
What is the TCM Cycle?
The TCM Cycle runs according to Traditional Chinese Medicine's 24-hour organ clock. Each organ system is supported during its peak energy time.
Schedule:
3:00–4:00 → Lung Meridian — breath and new beginnings
5:00–6:00 → Large Intestine Meridian — releasing what no longer serves
7:00–8:00 → Stomach Meridian — nourishing and grounding
9:00–10:00 → Spleen Meridian — building energy and clarity
11:00–12:00 → Heart Meridian — opening to joy and gratitude
13:00–14:00 → Small Intestine Meridian — sorting and integrating
15:00–16:00 → Bladder Meridian — flowing and adapting
17:00–18:00 → Kidney Meridian — storing energy and building reserves
19:00–20:00 → Pericardium Meridian — protecting the heart and intimacy
21:00–22:00 → Triple Warmer Meridian — regulating energy and releasing stress
23:00–00:00 → Gallbladder Meridian — decision-making and courage
1:00–2:00 → Liver Meridian — planning and visioning
What is the Circadian Rhythm Cycle?
The Circadian Rhythm Cycle supports your natural daily rhythms of sleep, activity, and energy.
Schedule:
Midnight–5am → Sleep
7am–8am → Day
9am–Noon → Energy
6pm–8pm → Chill
8pm–10pm → Night
10pm–Midnight → Sleep
How it helps:
Ensures your body receives the right type of support at the right time of day
Complements both the TCM Cycle and Emotional Balancing
Note: If your schedule doesn't align with this pattern (night shift workers, for example), you can turn the Circadian Rhythm off in the Protect settings within the E4L GEM app.
Can I turn off specific Protect cycles?
Yes. You can turn off the Circadian Rhythm cycle in the Protect settings within the E4L GEM app.
When to consider this:
If you work night shifts
If your schedule doesn't align with a traditional day/night pattern
4. Connectivity and Syncing
Does my GEM need to be connected to my phone all the time to work?
No. Your GEM does not need to stay connected to your phone continuously.
The only functions that require a phone connection are:
- Calculating your scores in the app
- Sending Correct programmes to the GEM
For all other functions, the GEM works independently. It will continue to run every hour, sending corrective biosignatures to your body even when your phone is not nearby.
The GEM also has built-in memory that stores 48 hours’ worth of data. The next time it connects to your phone, it will update your scores with the stored data. Data transfer can take anywhere from a few minutes to an hour or more depending on how long the GEM was running without a Bluetooth connection.
How much data can GEM store offline?
The GEM has built-in memory that stores up to 48 hours of data.
How it works:
The next time your GEM connects to your phone, it will update your scores with the stored data
Data transfer can take anywhere from a few minutes to over an hour, depending on how long the GEM was running without a Bluetooth connection
How do I turn Bluetooth on or off?
Starting with Firmware 4.4.5 the GEM button is only used to turn Bluetooth on and off on your GEM.
Press and hold the button for 1 second, then release:
A blue/red light indicates Bluetooth is off.
A blue/green light indicates Bluetooth is on.
When your GEM and phone are connected, the Home screen of the app should show a % representing the battery charge as well as a blue icon next to it.
If the icon is Blue, the GEM and Phone are connected. Your phone also needs to have data or internet access to upload the information to our servers.
If the icon is yellow, this means Bluetooth is turned on on your phone but the GEM Bluetooth may be off
If the icon is red, your phone's Bluetooth may be off.
Why won't my phone connect to the GEM?
Ensure the Bluetooth is turned on on your phone and that the E4LGEM app has permission to use Bluetooth.
Reset steps:
Delete the app from your phone
Reinstall the app and tap "Allow" on all permission pop-ups
Place the GEM on the charger (red light turns on)
Press and hold the side button for 20 seconds
After about 15 seconds the red light will turn off, indicating the GEM is restarting
Wait 1 minute for the GEM to fully restart
Try connecting again through the app
This process resets the GEM and usually resolves connection issues.
How do I reset my GEM?
GEM Reset steps:
Place the GEM on the charger (red light turns on)
Press and hold the side button for 20 seconds
After about 15 seconds the red light will turn off, indicating the GEM is restarting
Wait 1 minute for the GEM to fully restart
5. Battery and Charging
Does my GEM need to be connected to my phone all the time to work?
With normal use, the GEM battery lasts approximately 3 days on a single charge.
Running regular on-demand corrections and leaving Bluetooth will consume more battery.
We suggest turning Bluetooth off at night on your GEM and turning it back on it the morning to synch your data as you get ready for your day.
When should I charge my GEM?
Charge your GEM when the battery level drops below 20%. You can monitor the battery level in the app (requires an active Bluetooth connection).
Tips for extending battery life?
Avoid exposing the device to extreme temperatures
Turn Bluetooth off on your GEM at night
Turn Bluetooth back on in the morning, charge your device, and allow it to sync with your app
What do the charging lights mean?
Solid red = charging
Solid green = fully charged
Light off after unplugging = normal (charger disconnected)
6. Device Indicators
What does the LED light on the GEM indicate?
The LED light on the GEM serves as a way to notify you of the state of the GEM Wearable. This is not an indicator of anything that is going on within the app.
1. Solid Red (While Charging): The device is charging.
2. Solid Green (While Charging): The battery is fully charged.
3. Light Off (After Unplugging): Charger disconnected.
4. No Light During Use: Normal operation — GEM is active but discreet.
5. Blue/Red indicates Bluetooth is now OFF
6. Blue/Green indicates Bluetooth is now ON
Why is the top light off during normal use?
This is normal. The light on the top of the GEM is not on during normal operation. It only turns on in the following situations:
- Low battery: The light will flash red.
- Bluetooth on/off: When pressing the side button, the light will flash:
- Green/blue when Bluetooth is switched on
- Red/blue when Bluetooth is switched off
- During regular use, if the GEM is working properly, the light will remain off.
- Red when the GEM is charging
- Green the GEM is plugged into the charger and fully charged
How do I know if my GEM is working?
There are several ways to confirm your GEM is functioning properly:
Bluetooth connection:
- If Bluetooth is enabled on both your GEM and your phone, the app’s home screen will show the device as connected, with a battery percentage and a blue symbol next to it.
- If your GEM was previously paired but is not currently connected, the symbol will appear yellow. Check Bluetooth is turned on on the GEM by pressing the side button once. You should see a blue/green flash. If it is a red/blue flash, you have turned Bluetooth off and need to double press again.
Indicator lights:
- You will not see any lights on the top of the device during normal operation.
- Every 15 minutes, the lights facing your skin will flash briefly indicating a pulse reading.
- When you send a Correct program from the app, the lights facing your skin will flash for one minute (information transfer).
These indicators together confirm that your GEM is working as intended.
What does the button on the side of the GEM do?
The button found on the side of the GEM does not interact with the GEM App. Instead it turns Bluetooth on and off on your GEM.
One short press on your GEM button will display a light sequence:
Blue/Red - Bluetooth is now OFF
Blue/Green - Bluetooth is now ON
7. EMF and Safety
Does GEM emit EMFs?
The GEM connects to your phone using only an ultra-low-strength Bluetooth signal, which produces minimal electromagnetic fields (EMFs) — far lower than those from a phone, smartwatch, or typical wearable.
Beyond this brief connection, the GEM does not emit conventional EMFs. Instead, it produces supportive magnetic and light fields that carry information patterns designed to harmonize with your body-field.
These fields are gentle, non-disruptive, and purpose-built to help restore natural energy flow and balance — not to stimulate the body electrically like most EMF-emitting devices.
Bluetooth connection explained
After the GEM has been initially paired with your phone’s E4LGEM app it does not require an ongoing Bluetooth connection.
The Protect cycle continues to run on its own and the GEM will continue to collect data. It will need a connection to your phone every 24 hours in order to synchronize with your app and update your scores. We recommend turning Bluetooth off on your GEM and phone at night then turning it on in the morning and placing the GEM by your phone as you get ready to start your day.
Of course a bluetooth connection is needed anytime you want to run an on-demand correction from the Correct menu. Once the program has been selected and the signal has been sent to your GEM you can turn Bluetooth off on both.
The GEM button is used to turn Bluetooth on or off:
Press and hold the button for 1 second, then release.
A blue/red light indicates Bluetooth is off.
A blue/green light indicates Bluetooth is on.
How does GEM compare to other wearables?
The GEM uses ultra-low-power Bluetooth (about 0.1 milliwatt):
Around 10 times less than an Apple Watch
Around 100 times less than AirPods
Key differences:
Bluetooth transmits only brief bursts of data for syncing
Can store readings offline to minimize wireless exposure
Beyond Bluetooth, GEM generates supportive magnetic and light fields carrying biosignatures — designed to harmonize with the body's natural energy field rather than disrupt it
All modern wearables operate within global EMF safety standards, but GEM stands out for its exceptionally low emissions and bioenergetic design
Read the full GEM & Bluetooth article
Does my GEM need to be connected to my phone all the time to work?
With normal use, the GEM battery lasts approximately 3 days on a single charge.
Running regular on-demand corrections and leaving Bluetooth will consume more battery.
We suggest turning Bluetooth off at night on your GEM and turning it back on it the morning to synch your data as you get ready for your day.
Is GEM safe to wear continuously?
Yes. For optimal results, wear your GEM at all times apart from charging.
Key points:
The GEM does not emit conventional EMFs during use
It produces gentle, non-disruptive magnetic and light fields designed to support natural energy flow
The only time it uses Bluetooth is during brief data syncs
Remove during showering (it's splash-proof but not waterproof) — this is a good time to charge and sync
8. Sharing and Integration
Can I share my GEM device with someone else?
While it's technically possible to share your GEM device with another person, we don't recommend it. The GEM learns your unique energy patterns over time, and sharing the device would compromise the accuracy of its personalized insights. Each user should have their own GEM device linked to their individual app account for the most accurate and beneficial experience.
Will GEM integrate with other Energy4Life products?
The GEM Wearable will soon seamlessly integrates with the entire ENERGY4LIFE ecosystem.
You will be able to share your data with your ENERGY4LIFE certified practitioner for more personalized treatment plans, integrate insights with other ENERGY4LIFE wellness programs, and access exclusive content based on your GEM Wearable readings. Future updates will expand these integration capabilities even further.
How does the GEM fit in with other Energy4Life products?
What is GEM?
GEM is a wearable device that supports your emotional wellness throughout the day. You wear it on your wrist and it works quietly in the background — no buttons to push, no apps to check constantly.
How does it work?
GEM sends gentle bioenergetic signals that help your body process emotional stress in real time, before it builds up. It works with your body's natural energy field to support emotional balance as life happens.
What makes it different?
No scan or appointment needed — just wear it and go
Works on its own, all day long
Designed for people who feel emotionally stuck, overwhelmed, or sensitive to stress
How does it fit with other Energy4Life products?
If you're already using Infoceuticals or miHealth, GEM adds real-time emotional support between sessions. If you're new to Energy4Life, GEM is an easy starting point — no protocols or preparation required.
Who is it for?
Anyone dealing with daily emotional stress
People who feel like they're "holding too much"
Sensitive individuals who want gentle, ongoing support
Those curious about bioenergetics but not ready for a full assessment
Think of GEM as a wellness companion you wear every day — silent, supportive, and always with you.
What are the technical specifications?
A detailed GEM Wearable technical release document can be found here
9. Miscellaneous
Account Management
How do I reset my password?
To reset your password, tap "Forgot Password" on the login screen of the E4L GEM app. Enter your email address and follow the instructions sent to your inbox.
If you don't receive the email, check your spam folder or contact support at help.e4l.com.
Can I use multiple devices with one account?
Your pulse reading data is stored in your app account, not on the GEM itself. This means you can switch to a new GEM device without losing your history — just make sure all data from your previous GEM has synced to the app before switching.
Key points:
Only one GEM can be active in the app at a time
Each GEM user needs their own account
Multiple people cannot connect their GEMs to the same account
How do I delete my account and data?
To delete your account and data, contact support at help.e4l.com with your request.
Warranty and Support
What is the warranty period?
E4L offers a 6-month manufacturer warranty. This covers defects in materials and workmanship but does not cover damage caused by misuse, accidents, or normal wear and tear.
How do I contact customer support?
Visit the AI Support assistant on this site by clicking the purple disk on the bottom right of the page.
If needed you can visit help.e4l.com for additional assistance with your GEM.
What is the return policy?
E4L offers a 30-day money-back guarantee. Your return request must be made within 30 days of your device shipping date.
Contact support at help.e4l.com to initiate a return.
Compatibility
Does GEM work with tablets?
The E4L GEM app requires iOS 12.0+ or Android 8.0+ with Bluetooth 4.0 or higher. If your tablet meets these requirements, it should work.
Is there a web dashboard?
Currently, GEM data is only accessible through the E4L GEM mobile app. There is no web dashboard at this time.
Travel
Can I wear GEM through airport security?
Yes. The GEM is a small, low-power wearable device similar to a fitness tracker or smartwatch. It should pass through airport security without issues.
Does GEM work internationally?
Yes. The GEM operates independently and does not rely on cellular networks. As long as you have a smartphone with Bluetooth to sync your data, it works anywhere in the world.
Traveling across time zones:
After you land, log out and back into the E4L GEM app, then reconnect your GEM. This ensures the app synchronizes with your new time zone and runs the appropriate Protect and Circadian programs. The GEM may help you recover from jet lag faster.
Strap and Accessories
Can I replace the strap?
Not yet. We are working on partnerships with accessory companies to provide you with strap alternatives.
Are different strap sizes available?
Not yet. We are working on partnerships with accessory companies to provide you with different sized straps.